RETURN AND REFUND POLICY
Fitrah Learning
Last updated: November 12, 2025
Thank you for choosing Fitrah Learning.
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased from us.
---
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fitrah Learning.
Digital Products refer to the downloadable items offered for sale on the Service, including but not limited to the 30-Day Islamic Early Learning Curriculum, PDFs, worksheets, planning templates, and parent guides.
Orders mean a request by you to purchase Digital Products from us.
Service refers to the Website.
Website refers to Fitrah Learning, accessible from www.fitrahlearning.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
---
YOUR ORDER CANCELLATION RIGHTS
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date on which you received the Digital Products via email delivery.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
Email: [email protected]
We will reimburse you no later than 14 days from the day on which we receive your cancellation request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
---
30-DAY MONEY-BACK GUARANTEE
We believe in the 30-Day Islamic Early Learning Curriculum and want every Muslim family to feel confident in their purchase.
If you are not completely satisfied with your Digital Products for any reason within 30 days of purchase, we will provide a full refund with no questions asked.
---
CONDITIONS FOR DIGITAL PRODUCT REFUNDS
Due to the nature of digital products, all sales are typically final upon delivery. However, we offer a 30-day satisfaction guarantee.
In order for the Digital Products to be eligible for a refund, please make sure that:
- The Digital Products were purchased in the last 30 days
- You contact us via email with your refund request
- You provide your order number and purchase email address
---
NO QUESTIONS ASKED POLICY
We believe in our 30-Day Islamic Early Learning Curriculum and want every parent to feel confident teaching their children at home. If you are not completely satisfied with your Digital Products for any reason within 30 days of purchase, we will provide a full refund with no questions asked.
We trust you and respect your decision. Whether the curriculum didn't fit your child's learning style, you found the activities too simple or too advanced, or you simply changed your mind—we understand. Teaching your children is a deeply personal journey, and we want you to feel supported, not pressured.
---
NON-REFUNDABLE ITEMS
The following items cannot be refunded:
- Digital Products purchased more than 30 days ago
- Products that have been shared, redistributed, or resold in violation of our terms of use
- Refund requests made through payment processor disputes instead of our direct refund process
We reserve the right to refuse refunds of any Digital Products that do not meet the above refund conditions in our sole discretion.
---
PROCESSING REFUNDS
Since our products are delivered digitally via email, there are no physical goods to return. Simply email us your refund request at [email protected] with:
- Your order number
- The email address used for purchase
- Brief reason for refund (optional but helpful for improving our products)
Refunds will be processed within 3-5 business days and will appear on your original payment method within 5-10 business days depending on your bank or credit card company.
---
GIFTS
If the Digital Products were purchased as a gift:
- If the gift recipient wants a refund, they should contact us directly with the order details
- The refund will be issued to the original payment method used by the purchaser
- Gift purchases follow the same 30-day refund policy from the date of original purchase
---
CUSTOMER SUPPORT
If you have questions about using the curriculum, teaching tips, or need guidance on adapting lessons for your child, please reach out to us at [email protected]. We're here to help you succeed! Support questions do not affect your eligibility for a refund.
---
CHARGEBACKS AND DISPUTES
We ask that you contact us directly before initiating any chargeback or dispute with your payment processor. We are committed to resolving any issues and providing excellent customer service. Chargebacks may result in the suspension of access to purchased materials and future purchase restrictions.
As a small Muslim-owned business, we genuinely care about your satisfaction and will work with you to resolve any concerns. Please give us the opportunity to make things right before filing a dispute.
---
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
Email: [email protected]
We typically respond to all refund requests within 24 hours.
Jazakallahu Khairan for choosing Fitrah Learning. We're here to support your homeschooling journey!
---
© 2025 Fitrah Learning. All rights reserved.